Return Policy

>
Return Policy

If you are not delighted with your purchase, please return your order in original condition within 30 days of receipt. 

For our USA customers, please contact av@customer.email or call 800-558-6441 to request a pre-paid return label to be emailed to your account and make it super easy for you to send your item(s) back to us. 

Canadian and South American Customers, please choose your own shipping method and send your return to the following address:

Order Fulfillment Center

1598 South Distribution Drive #1

Salt Lake City, UT 84104-4764

Monogramming/personalization of any product voids the refund policy. Personalized products cannot be refunded or exchanged.

For our USA customers, please contact av@customer.email or call to request a pre-paid return label to be emailed to your account and make it super easy for you to send your item(s) back to us. 

To receive a refund based on the purchase price of the item(s) and back to your original payment method, please take note:

  • All merchandise must be returned within 30 days of the original purchase date;
  • The merchandise must be unused in any way, all tags must be attached and there should be no visible signs of wear or tear;
  • For USA customers your refund will be credited to your original method of payment less 12% of the value of goods you will be returning plus an additional $9.99 USD return shipping fee.
  • For international customers your refund will be credited to your original method of payment less 12% of the value of goods you will be returning. Please choose your own method of shipment to have your item(s) returned with.
  • We are also not responsible for lost returned packages, and we recommend you insure and track your package. You will receive your refund in the original form of payment.

PROCESSING TIME

Return processing normally takes between 7-14 business days depending on your bank or credit card provider.

2 YEAR WARRANTY 

For product damage after use, please refer to the Warranty Policy Procedures 

  • We only replace items for manufacturing defects, which does not include any damage caused by normal wear and tear, misuse, improper care, negligence, accident.

FAILED DELIVERY

We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to multiple failed delivery attempts by the shipping carrier or if you the customer refused to accept the package. Items Returned to Sender will be issued a store credit less the restocking fee of 12%. Redelivery may incur a $9.99 shipping charge. 

For international customers (outside the USA) please note that original shipping charges as well as any duties or fees are not refundable. You may choose the shipping carrier of your choice, but return shipping charges are also not refundable. We are  unable to accept returns from international customers for unpaid customs taxes and fees, incorrectly addressed orders or refused shipments.

FINAL SALE

“Final Sale” items can’t be returned or exchanged for any reason.

EXCHANGES

We don’t accept exchanges, but you’re welcome to go ahead and return the item and place a new order.

CUSTOMER CARE

For all Customer Care inquiries, email Customer Care at av@customer.email or call 800-558-6441 during our regular business hours, Monday through Friday, 8:30 AM to 5:30 PM, Mountain Time.

RESOLUTION DISCLAIMER

Actual colors may vary, based on different computer screen resolution. This is due to the fact that computer screens have different capabilities to display colors, and most everyone sees colors differently. We strive very hard to show our product photos to show the samples to be as life-like as possible, but please understand that true colors may vary slightly from the monitor that you are using. 

.

Start typing and press Enter to search

Shopping Cart

No products in the cart.